Getting in touch with the team

If you have general queries you may be able to find the answer on our FAQs page.

Should our FAQs not provide the answer you can email us at customerservices@advancr.com. Alternatively if you would like to speak to a member of the team, or if your query is more urgent, please use our chat service or give us a call on 020 3198 6983.

Making a suggestion

We welcome suggestions from our investors. If you have any suggestions please do email them through to suggestions@advancr.com.

Making a complaint

We aspire to give you excellent customer service but we also appreciate that sometimes things go wrong. As the quality of our customer service is hugely important to us we have a process in place to appropriately deal with any issues you may have. Please use the following details to contact the team.

If you contact us by email: complaints@advancr.com, please can you include the following information:

• Your name and address
• Your investment details
• What has happened / gone wrong
• How you would like us to put things right

Once your email has been sent to us we will:

• Keep you informed of updates
• If the complaint is complex we will inform you it is taking a little more time
• Escalate to the appropriate member of our management team

If you prefer to speak over the phone please contact us on: 020 3198 6983. We cannot guarantee that a solution will be found over the phone but we will do our best.

If you are still unhappy please read our official complaints procedure which is attached at the bottom of the page. Should the outcome of your complaint still leave you unhappy, eligible complainants have the right to refer to the Financial Ombudsman Service (FOS). The details of the FOS can be found here.