Getting in touch with the team

General

If you have general queries you may be able to find the answer on our FAQs page.

Should our FAQs not provide the answer you can email us at customerservices@advancr.com. Alternatively if you would like to speak to a member of the team, or if your query is more urgent, please give us a call on 020 3198 6983.

Making a complaint

We aspire to provide excellent customer service but we also appreciate that sometimes things go wrong. We have a process in place to appropriately deal with any issues you may have. Please contact us by email in the first instance at complaints@advancr.com

Should the outcome of your complaint still leave you unhappy, eligible complainants have the right to refer to the Financial Ombudsman Service.